Biens dont le transport est interdit par toute loi, r\u00e9glementation et statut d\u2019un gouvernement f\u00e9d\u00e9ral, \u00e9tatique ou local d\u2019un pays vers ou par lequel l\u2019envoi peut \u00eatre transport\u00e9<\/li>\n<\/ul>\nD\u2019autres produits tels que les batteries ou les parfums sont soumis \u00e0 des restrictions. Pour ce genre de produits nous vous invitons \u00e0 faire une demande par devis afin que nous puissions nous renseigner au cas par cas aupr\u00e8s des diff\u00e9rents transporteurs !<\/p>\n
<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbEst-ce que je peux envoyer des colis contenant des produits p\u00e9rissables ?\u00a0\u00bb icon_color=\u00a0\u00bb#000000″ toggle_icon=\u00a0\u00bbC||divi||400″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_font=\u00a0\u00bbRaleway|600|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb16px\u00a0\u00bb body_font_size=\u00a0\u00bb16px\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n
Les produits p\u00e9rissables ne sont g\u00e9n\u00e9ralement pas accept\u00e9s pour la r\u00e9exp\u00e9dition en raison de leur nature fragile. Nous vous conseillons de v\u00e9rifier aupr\u00e8s de notre service client pour voir si une solution sp\u00e9cifique est disponible pour ce type d\u2019envoi.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbR\u00e9exp\u00e9dions nous les parfums ?\u00a0\u00bb icon_color=\u00a0\u00bb#000000″ toggle_icon=\u00a0\u00bbC||divi||400″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_font=\u00a0\u00bbRaleway|600|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb16px\u00a0\u00bb body_font_size=\u00a0\u00bb16px\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n
Cela d\u00e9pend de votre destination ainsi que du contenu et des dimensions des parfums que vous souhaitez r\u00e9exp\u00e9dier. Pour vous assurer que votre parfum pourra \u00eatre r\u00e9exp\u00e9di\u00e9 sans probl\u00e8me, nous vous recommandons de contacter notre service client avant de finaliser votre achat. Ils pourront confirmer si votre produit peut \u00eatre pris en charge par nos transporteurs partenaires (particuli\u00e8rement important \u00e0 destination des DOM-TOM)<\/p>\n
[\/et_pb_toggle][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb24px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n
Transporteurs et modes d\u2019exp\u00e9dition<\/strong><\/p>\n[\/et_pb_text][et_pb_toggle title=\u00a0\u00bbPuis-je choisir mon transporteur ou mon mode d\u2019exp\u00e9dition ?\u00a0\u00bb icon_color=\u00a0\u00bb#000000″ toggle_icon=\u00a0\u00bbC||divi||400″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_font=\u00a0\u00bbRaleway|600|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb16px\u00a0\u00bb body_font_size=\u00a0\u00bb16px\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n
Bien s\u00fbr, vous \u00eates libre de choisir le transporteur qui vous convient le mieux parmi notre large s\u00e9lection : DHL, UPS, Chronopost, Colissimo, et bien d’autres. Nous nous engageons \u00e0 utiliser le mode d’exp\u00e9dition qui garantira une livraison rapide directement chez vous !<\/p>\n
[\/et_pb_toggle][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb25px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n
Informations li\u00e9es au compte client<\/strong><\/p>\n[\/et_pb_text][et_pb_toggle title=\u00a0\u00bbComment contacter le service client en cas de probl\u00e8me ?\u00a0\u00bb icon_color=\u00a0\u00bb#000000″ toggle_icon=\u00a0\u00bbC||divi||400″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_font=\u00a0\u00bbRaleway|600|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb16px\u00a0\u00bb body_font_size=\u00a0\u00bb16px\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n
Si votre colis \u00e0 un probl\u00e8me lors de sa livraison ou vous avez une question sp\u00e9cifique sur notre service vous pouvez contacter le service client soit par formulaire soit au num\u00e9ro de t\u00e9l\u00e9phone suivant: +33 9 80 80 59 54<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbOu trouver ma facture proforma ?\u00a0\u00bb icon_color=\u00a0\u00bb#000000″ toggle_icon=\u00a0\u00bbC||divi||400″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_font=\u00a0\u00bbRaleway|600|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb16px\u00a0\u00bb body_font_size=\u00a0\u00bb16px\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n
Tout d\u2019abord pour trouver ta facture pro forma rends toi dans \u201cMon compte\u201d puis s\u00e9lectionne \u201cMes colis\u201d tu y trouveras ta facture<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbComment compl\u00e9ter ma facture proforma ?\u00a0\u00bb icon_color=\u00a0\u00bb#000000″ toggle_icon=\u00a0\u00bbC||divi||400″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_font=\u00a0\u00bbRaleway|600|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb16px\u00a0\u00bb body_font_size=\u00a0\u00bb16px\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n
Chaque produit doit \u00eatre inscrit sur une ligne distincte. Voici les informations \u00e0 renseigner :<\/p>\n
\n- Description :<\/strong> Indique pr\u00e9cis\u00e9ment le produit (exemple : \u00ab sac \u00e0 main \u00bb, \u00ab bouteille de parfum \u00bb, etc.).<\/li>\n
- Quantit\u00e9 :<\/strong> Pr\u00e9cise le nombre d’articles pour ce produit (1, 2, ou plus).<\/li>\n
- Prix unitaire :<\/strong> Mentionne le prix que tu as pay\u00e9 pour cet article<\/li>\n<\/ul>\n
Si ton colis contient plusieurs articles, clique sur \u00ab Ajouter un \u00e9l\u00e9ment \u00bb<\/strong> pour ajouter une nouvelle ligne. Compl\u00e8te ensuite les informations pour chaque produit<\/p>\nUne fois que toutes les lignes sont correctement remplies, clique sur \u00ab Cr\u00e9er ma pro forma \u00bb<\/strong> pour valider<\/p>\n<\/p>\n
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Paiement et modification apr\u00e8s envoi<\/strong><\/p>\n[\/et_pb_text][et_pb_toggle title=\u00a0\u00bbQuels sont les modes de paiement accept\u00e9s ?\u00a0\u00bb icon_color=\u00a0\u00bb#000000″ toggle_icon=\u00a0\u00bbC||divi||400″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_font=\u00a0\u00bbRaleway|600|||||||\u00a0\u00bb title_text_align=\u00a0\u00bbcenter\u00a0\u00bb title_font_size=\u00a0\u00bb16px\u00a0\u00bb body_font_size=\u00a0\u00bb16px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n
Nous acceptons tout type de carte de cr\u00e9dit \/ d\u00e9bit (Visa, Mastercard, American Express\u2026)<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbPuis-je modifier l\u2019adresse de livraison apr\u00e8s que le colis ait \u00e9t\u00e9 exp\u00e9di\u00e9 ?\u00a0\u00bb icon_color=\u00a0\u00bb#000000″ toggle_icon=\u00a0\u00bbC||divi||400″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_font=\u00a0\u00bbRaleway|600|||||||\u00a0\u00bb title_text_align=\u00a0\u00bbcenter\u00a0\u00bb title_font_size=\u00a0\u00bb16px\u00a0\u00bb body_font_size=\u00a0\u00bb16px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n
Une fois votre colis r\u00e9exp\u00e9di\u00e9 depuis l’entrep\u00f4t, il n’est malheureusement plus possible de modifier l’adresse. C’est pourquoi nous vous invitons \u00e0 bien v\u00e9rifier les informations saisies afin d’\u00e9viter toute erreur et garantir la bonne r\u00e9ception de votre colis !<\/p>\n
[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb module_class=\u00a0\u00bbhome__demo\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0″ background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb max_width_tablet=\u00a0\u00bb\u00a0\u00bb max_width_phone=\u00a0\u00bb100%\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb\u00a0\u00bb custom_margin_phone=\u00a0\u00bb0px|||\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_padding=\u00a0\u00bb0px|0px|60px|0px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb0px||0px|\u00a0\u00bb custom_padding_phone=\u00a0\u00bb50px||0px|0px|false|false\u00a0\u00bb saved_tabs=\u00a0\u00bball\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row custom_padding_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb70px||||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb0px||||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_padding=\u00a0\u00bb0px|0px|0|0px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb\u00a0\u00bb custom_padding_phone=\u00a0\u00bb0px||0px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.16″ custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.16″ text_font=\u00a0\u00bbRaleway||||||||\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb text_font_size_tablet=\u00a0\u00bb\u00a0\u00bb text_font_size_phone=\u00a0\u00bb30px\u00a0\u00bb text_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb text_line_height_tablet=\u00a0\u00bb\u00a0\u00bb text_line_height_phone=\u00a0\u00bb1.4em\u00a0\u00bb text_line_height_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb header_line_height_tablet=\u00a0\u00bb\u00a0\u00bb header_line_height_phone=\u00a0\u00bb1.3em\u00a0\u00bb header_line_height_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n
<\/strong><\/h3>\nConvaincu.e ?
Alors, cr\u00e9ez votre bo\u00eete postale !<\/strong><\/h3>\nen quelques clics seulement<\/span><\/p>\n[\/et_pb_text][et_pb_button button_url=\u00a0\u00bbhttps:\/\/www.deliveree.fr\/mon-compte\/\u00a0\u00bb button_text=\u00a0\u00bbD\u00c9MARRER\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0″ custom_button=\u00a0\u00bbon\u00a0\u00bb button_border_width=\u00a0\u00bb0px\u00a0\u00bb button_border_color=\u00a0\u00bb#ffffff\u00a0\u00bb button_border_radius=\u00a0\u00bb9px\u00a0\u00bb button_letter_spacing=\u00a0\u00bb0px\u00a0\u00bb button_font=\u00a0\u00bbRaleway||||||||\u00a0\u00bb button_use_icon=\u00a0\u00bboff\u00a0\u00bb custom_margin=\u00a0\u00bb50px|||0px\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb50px|||0px\u00a0\u00bb custom_margin_phone=\u00a0\u00bb30px|||0px|false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb animation_direction=\u00a0\u00bbleft\u00a0\u00bb button_text_size_tablet=\u00a0\u00bb18px\u00a0\u00bb button_text_size_phone=\u00a0\u00bb18px\u00a0\u00bb button_text_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb button_text_color_hover=\u00a0\u00bb#ea2939″ button_border_color_hover=\u00a0\u00bb#ea2939″ button_border_radius_hover=\u00a0\u00bb9px\u00a0\u00bb button_bg_color_hover=\u00a0\u00bb#ffffff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb button_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_text_color__hover_enabled=\u00a0\u00bbon\u00a0\u00bb button_text_color__hover=\u00a0\u00bb#ea2939″ button_one_text_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_text_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_border_color__hover_enabled=\u00a0\u00bbon\u00a0\u00bb button_border_color__hover=\u00a0\u00bb#ea2939″ button_one_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_border_radius__hover_enabled=\u00a0\u00bbon\u00a0\u00bb button_border_radius__hover=\u00a0\u00bb9px\u00a0\u00bb button_one_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_bg_color__hover_enabled=\u00a0\u00bbon\u00a0\u00bb button_bg_color__hover=\u00a0\u00bb#ffffff\u00a0\u00bb button_one_bg_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_bg_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/www.deliveree.fr\/wp-content\/uploads\/2025\/02\/ILLUSTRATION_02.png\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb max_width=\u00a0\u00bb35%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"
FAQA travers cette FAQ retrouvez toutes les r\u00e9ponses \u00e0 vos questions si vous avez encore des doutes n’h\u00e9sitez pas \u00e0 contacter le service client au +33 9 80 80 59 54Gestion des colis et options de r\u00e9exp\u00e9ditionEnvie de commander sur plusieurs sites sans exploser vos frais de r\u00e9exp\u00e9dition ? Bonne nouvelle : vous pouvez grouper […]<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-63563","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n
FAQ - deliver.ee<\/title>\n<meta name=\"description\" content=\"Deliveree Besoin d'aide ? Consultez notre FAQ pour des r\u00e9exp\u00e9ditions sans stress et trouvez toutes les r\u00e9ponses en un clic !\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.deliveree.fr\/en\/foire-aux-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - deliver.ee\" \/>\n<meta property=\"og:description\" content=\"Deliveree Besoin d'aide ? 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